First Crossings Advisory

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Privacy Policy

Last updated: 22 September 2026

Important notice: First Crossings Advisory is a consulting and advisory business. This website does not provide medical advice, diagnosis, or treatment. If you require medical care, please contact your general practitioner or call 000 in an emergency.

1. About This Policy

First Crossings Advisory ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website and through our consulting and advisory services.

By using our website or engaging our services, you consent to the practices described in this policy.

2. Who We Are

First Crossings Advisory is led by Dr. Umber Rind, a registered medical practitioner and health equity consultant based in Melbourne, Victoria, Australia. Dr. Rind is registered with the Medical Board of Australia and subject to the Health Practitioner Regulation National Law Act 2009 and AHPRA's registration standards.

Our services are advisory and educational in nature. We do not provide clinical medical services through this website.

Contact: hello@firstcrossings.com.au

3. What Personal Information We Collect

We may collect the following types of personal information:

We do not collect sensitive health information about website visitors. If sensitive information is shared in the course of a consulting engagement, it is handled with additional care and only with your explicit consent.

  • Contact details: name, email address, organisation name, and any information you voluntarily provide via our contact form or email correspondence.
  • Enquiry content: the nature of your enquiry, including the type of service you are interested in.
  • Technical data: IP address, browser type, pages visited, and time spent on our website (collected via analytics tools, subject to your cookie consent).
  • Professional information: your role, organisation, and sector, where relevant to a service engagement.

4. How We Collect Personal Information

We collect personal information:

  • Directly from you when you complete our contact form, send us an email, or engage our services.
  • Automatically through website analytics when you visit our site (with your consent where required).
  • From publicly available sources, such as your organisation's website, where relevant to a service enquiry.

5. Why We Collect and Use Your Information

We use your personal information to:

We will not use your personal information for any purpose that is incompatible with the reason it was collected, without your consent.

  • Respond to your enquiries and provide the services you have requested.
  • Communicate with you about our services, workshops, and keynote engagements.
  • Prepare proposals, agreements, and invoices for consulting engagements.
  • Improve our website and services through analytics.
  • Comply with our legal and professional obligations.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

We take reasonable steps to ensure any third parties we engage handle your information in accordance with the APPs.

  • Service providers: third-party providers who assist us in operating our website and delivering services (e.g. email platforms, website hosting), who are bound by confidentiality obligations.
  • Professional advisers: lawyers, accountants, or insurers, where necessary.
  • Regulatory bodies: where required by law, including AHPRA or other regulatory authorities.

7. AHPRA Advertising Guidelines

As a registered medical practitioner, Dr. Umber Rind is bound by AHPRA's Guidelines for Advertising a Regulated Health Service. In compliance with these guidelines:

If you believe any content on this website does not comply with AHPRA's advertising guidelines, please contact us at hello@firstcrossings.com.au.

  • This website does not contain testimonials or endorsements from patients or clients about clinical outcomes.
  • We do not make claims that create unrealistic expectations about the outcomes of our services.
  • We do not offer discounts, gifts, or inducements to encourage use of regulated health services.
  • Any information about our services is factual, balanced, and not misleading.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure website hosting, encrypted email transmission, and restricted access to personal information.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

To exercise any of these rights, please contact us at hello@firstcrossings.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  • Access the personal information we hold about you.
  • Correct personal information that is inaccurate, out of date, incomplete, or misleading.
  • Complain about a breach of the APPs.

11. Cookies and Analytics

Our website may use cookies and similar technologies to improve your experience and analyse website traffic. You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or through your browser settings.

We do not use cookies to track you across third-party websites or for targeted advertising.

12. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update noted at the top. We encourage you to review this policy periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact:

First Crossings Advisory

Melbourne, Victoria, Australia

hello@firstcrossings.com.au

First Crossings Advisory

Bridging clinical expertise with systemic change. Transforming health systems toward genuine equity and cultural safety.

Melbourne, Victoria, Australia

Aboriginal and Torres Strait Islander flags

Acknowledgement of Country

First Crossings Advisory acknowledges Aboriginal Traditional Owners of Country throughout Victoria and pays respect to their cultures and Elders past and present. No treaty was signed. No permission was granted. This land was never ceded to the Crown, and sovereignty has never been surrendered.

We work toward health systems that center Aboriginal peoples' right to self-determination and healing on Country. Acknowledgment without action is empty. We commit to following Aboriginal leadership, redistributing resources, and supporting the decolonisation of health institutions.

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